At DreamLoveDoll, we guarantee that all the branded sex dolls you purchase from us are 100% authentic products. We are the official authorized vendor of TPE/Silicone sex dolls and have partnered with renowned manufacturers such as WM, Irontech, and SY. Our commitment to authenticity is backed by authorization certificates from multiple TDF accredited manufacturers, ensuring that there are no counterfeit products in our inventory.
In the rare event that your doll arrives faulty or misdescribed, we stand by our promise to offer a full money back guarantee. Your satisfaction is our priority, and we are dedicated to providing a seamless resolution for any issues you may encounter with your purchase.
To ensure a smooth process for the money back guarantee, we ask that you inspect your doll upon receipt, taking photos of the exterior of the box and the doll as you unbox it. If any issues or damage are identified, please report them to us immediately with detailed information and accompanying photos or videos using our contact form.
While our money back guarantee covers a wide range of issues, there are certain exceptions such as minor skin imperfections, loose nails, and discrepancies in makeup due to the hand-made nature of the dolls. Additionally, used dolls and user-inflicted damage are not eligible for the money back guarantee. However, we are open to resolving issues and providing assistance where possible.
For custom dolls with specific requests or bespoke requirements, we are open to discussing returns and refunds on a case-by-case basis, with a focus on ensuring your satisfaction with the product.
At DreamLoveDoll, we are committed to transparency and customer satisfaction, and our money back guarantee reflects our dedication to providing an authentic and high-quality experience for our customers.
*Please read Return Policy carefully.